We may collect and use personal information when you:
- Receive an Invitation;
- Register an Account;
- Create a Profile;
- Opt to receive push notifications;
- Contact us with a comment, question, or complaint.
- Use our Services.
Receiving an Invitation: Employers, or your Employer’s Admins and Managers, may invite you or other Team Members to join NewKnow by submitting the name and email address of the recipient. Your cell phone number may also be used to send you such an invitation via SMS text message. We do not use the names, email addresses, or cell phone numbers submitted in these circumstance for any other purpose until you register your account. Your Employer is responsible for informing you about NewKnow, and for obtaining any necessary consent from you before submitting your contact information to invite you to register with NewKnow.
Registration: Once you receive an invitation to join NewKnow, you will be required to provide your first and last name, email address, Employer name, language preference, and a password that you select to create your account. Once you have created your account, your Employer will be able to assign training modules for you to complete called “newknows”. Your completion of newknows, including your performance with respect to any training exercises contained in the newknows, may be monitored by your Employer, as well as your Employer’s Managers and Admins.
Creating a Profile: Once you have registered an account, you may choose to add information to your profile such as uploading a photo. Your Employer, and your Employer’s Admins and Managers may also add a department, job location and/or job title to your profile. You may also use your profile to update your language preference and other account information. Your profile information is used to provide and administer the Services. Any photo you choose to upload to your profile, as well as your name, department, job location, and/or job title is made public to your Employer and all your Team Members.
Direct Messaging, Push Notifications, and Other Communications: Your Employer, Admins, and Managers have access to your contact information so that they may assign newknows to you, and send you updates and other communications. Your Employer and Team Members are also able to communicate directly with you through the direct-messaging feature we make available in our Services. With your consent, we will send you push notifications any time you receive such communications from your Employer or your Team Members within our Services, which you may turn off at any time in the settings of your mobile device. We do not collect or use any of your information in connection with such communications, other than to notify you of such communications on your mobile device or to send you communications at the direction of your Employer, Admins, and Managers.
Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address, and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service and service offerings.
Using our Services: When you use our Services, we and our third-party providers, including Google Analytics, collect your IP (Internet protocol) address, language settings, type of device hardware and unique device identifier (when using our Services from a mobile device), and other related information such as page requests, browser type, operating system and version, and average time spent using our Services. We use this information to help us understand the activity on our Services, and to monitor and improve our Services.
Service Providers: We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. For example, we may use service providers to send our emails or texts; host our website; operate certain of its features; provide customer service on our behalf; and track the time spent on our Services, the number of Team Members associated with an Employer account for billing purposes, and other information in connection with the use of our Services. Your personal information may be maintained and processed by third-party service providers in the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Business Transactions: We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of NewKnow or as part of a corporate reorganization or other change in corporate control.
Legal Requirements: NewKnow and our Canadian, US, and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an organization in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US, or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims; to detect, suppress, or prevent fraud; and to investigate or prevent actual or suspected loss or harm to persons or property.
We have implemented reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. We restrict access to personal information on a need-to-know basis to our personnel and authorized service providers who require access to fulfill their designated functions.
You may access, update, and correct inaccuracies in your personal information in our custody or control at any time, subject to limited exceptions prescribed by law. You may also remove certain information or content you have posted to our Services. Simply log into your account, go to your account profile, and make the necessary changes. You can request access, corrections, or updates to all personal information, including information not available through your account profile, or request removal of certain information or content you have posted by contacting us as set out in the Contact Us section below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records. When we honor a removal request, our actions may not ensure complete or comprehensive removal of the posted content or information.
Please contact our Privacy Officer if:
- you wish to access, update, and/or correct inaccuracies in your personal information; or
- you otherwise have a request, question or complaint about the manner in which we or our service providers treat your personal information or content.
You may contact us by email at firstname.lastname@example.org or by mail at the following address:
5530 Saint-Patrick, Suite 2121